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Terms of Service

Last updated: April 15, 2026

These Terms of Service ("Terms") govern your access to and use of Candor (the "Service"), provided by Highline Beta Inc. ("Highline Beta", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

Candor is a synthetic-research platform that helps teams generate research-backed audiences and personas and run simulated interviews to stress-test product ideas. Outputs are generated by AI models and web-search tools and are intended to supplement, not replace, direct customer research.

Accounts

You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly at ben@highlinebeta.com if you suspect unauthorized access.

Acceptable use

You agree not to:

  • Use the Service to violate any law or third-party right;
  • Upload content that infringes intellectual-property rights, violates privacy, or contains malicious code;
  • Attempt to probe, scan, or test the vulnerability of the Service without authorization, or circumvent any security or authentication measure;
  • Use the Service to build a competing product, or to scrape or resell outputs in bulk;
  • Use the Service to generate content that is deceptive, defamatory, harassing, or that impersonates a real person without their consent;
  • Submit personal information about third parties beyond what is reasonably necessary for legitimate research, and never submit sensitive categories of data (health, financial account numbers, government IDs) that are not covered by a signed data-processing agreement with us.

Your content

You retain ownership of content you upload to the Service ("Customer Content"). You grant us a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to operate and improve the Service for you. You represent that you have the rights necessary to grant this license.

Subprocessors

We engage third-party service providers ("subprocessors") to help operate the Service — for example, for hosting, database storage, AI inference, email delivery, and background jobs. A current list is maintained at /subprocessors with purpose, data categories processed, and legal entity. We will give existing customers at least 30 days’ notice by email before adding a new subprocessor that would process their data.

AI-generated outputs

The Service produces AI-generated outputs (personas, simulated interview responses, synthesized summaries). These outputs are probabilistic, may contain inaccuracies or biases, and should be reviewed before being relied on. Subject to these Terms and your payment of any applicable fees, you may use outputs generated for you in your own business. You are responsible for evaluating outputs for accuracy and fitness for your purpose.

Our intellectual property

The Service, including its software, design, and trademarks, is owned by Highline Beta and its licensors. Except for the rights explicitly granted to you in these Terms, no other rights are granted.

Fees

Some features of the Service may be offered on a paid basis. If paid features apply to your account, we will describe pricing and billing terms at sign-up or in an order form. Fees are non-refundable except where required by law.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIGHLINE BETA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

Indemnification

You agree to defend, indemnify, and hold harmless Highline Beta from any claim, loss, or expense (including reasonable legal fees) arising out of your Customer Content, your use of the Service, or your violation of these Terms.

Termination

You may stop using the Service at any time and delete your account from within the app. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Sections that by their nature should survive termination (IP ownership, disclaimers, limitation of liability, indemnification, governing law) will survive.

Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute arising from these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email ben@highlinebeta.com.